Article: Accessibility
Information on accessibility
The following accessibility information applies to the website on replacement services during the general renovation of the high-performance rail network (generalsanierung.db-ersatzverkehr.de/ersatzverkehr).
The division “Reisendeninformation (S.R)", which is part of the Deutsche Bahn Group, has implemented adjustments and improvements to ensure compliance with the German Accessibility Reinforcement Act (Barrierefreiheitsstärkungsgesetz – BFSG), which transposes the European Accessibility Act (EU Directive 2019/882) of the European Parliament and of the Council on accessibility requirements for products and services, as well as the BFSGV (Regulation on the Accessibility Requirements for Products and Services under the Accessibility Enhancement Act).
As the largest provider of mobility services in Germany, Deutsche Bahn has a duty to society, and we are committed to ensuring that everyone has equal access to our information and digital services.
In terms of technical accessibility requirements, we follow the current WCAG guidelines version 2.2, conformance level AA, in accordance with the harmonized European standard EN 301 549.
This application largely complies with the success criteria in the most recent WCAG. We carry out continual reviews and self-assessments of this application and make continual improvements to it to comply with applicable requirements. Despite our best efforts, users may still encounter non-accessible components.
Description of the service
On the website generalsanierung.db-ersatzverkehr.de/ersatzverkehr, passengers can find information about the regional replacement bus services as part of the general renovation of Deutsche Bahn’s rail network.
The provision of services on generalsanierung.db-ersatzverkehr.de/ersatzverkehr is based on making information and features accessible to all passengers. The website is designed to ensure accessibility for all users by being operable with assistive technologies without any loss of information. We provide alternatives to visual content, such as alternative text for photos and videos. Support for auditory content includes alternatives like subtitles and text versions. The structural and content design of generalsanierung.db-ersatzverkehr.de/ersatzverkehr ensures that it is accessible to people with cognitive, psychological, or neurological impairments. The layout of the content is clear and understandable including meaningful headings.
Description of the fulfilment of accessibility requirements
The website about the replacement bus service has been checked for accessibility in accordance with the Barrier-Free Accessibility Reinforcement Act and the BFSGV.
Contact the market surveillance centre
Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF) (Market Surveillance Body of the Federal States for the Accessibility of Products and Services "MLBF")
- E-Mail: MLBF@ms.sachsen-anhalt.de
- Phone: +49 (391) 567 4530
Contact details for feedback
Have you noticed something on our website that is not accessible or fully usable? Then please let us know: ersatzverkehr-generalsanierung@deutschebahn.com
Updates to this information on accessibility
This information was last updated on 27 June 2025.
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